All sales are final. This is a one person business and I can’t afford to accept returns or exchanges. Please read the full product descriptions and measurements before purchasing and reach out via contact form or send me an e-mail if you have any questions!

There may be times where there's a mistake on my part regarding stock and quantities, specially when it comes to t-shirts. It sometimes can be hard to manage quantities and sizes, so if somehow I don't have the article you bought, I will contact you via e-mail so we can arrange a refund or an exchange if you prefer.

Regarding prints that may have been damaged during the shipment, the buyer should contact the artist through e-mail or contact form.

Regarding t-shirts, these are all screenprinted and handpulled by  the artist. Screenprinting is an artistic process subject to human error (small deviations or small flaws in the print, for example) and that should be taken into account during the buying process.

Nonetheless, in case it is a grave error and subjected to the artist's review, there may be a return or exchange.

In these cases, the buyer should do the following: send an e-mail to hello@caratrancada.pt in which they should specify the situation, include photos of the defect and forward the purchase confirmation e-mail.

After the reception of this e-mail, the artist will contact the shipping company (CTT Portugal) and after assessing their responsibility for what happened, the artist will act in accordance with it, returning the purchase price as well as the respective shipping costs, if this is the responsibility of the artist.